Privacy Policy

At AEDJAPORT COMPUTERS, your privacy is taken seriously. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our services or interact with us. By engaging our services, you agree to the practices outlined below.

Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Phone number
  • Email address
  • Location or address (if provided)

Device Information

  • Device type (laptop, desktop, etc.)
  • System details (operating system, hardware specs)
  • Reported issues and repair history

Data on Your Device

In some cases, we may have access to files stored on your device strictly for diagnostic or repair purposes.

How We Use Your Information

Your information is used to:

  • Provide and manage repair services
  • Communicate updates about your device
  • Improve our service quality
  • Maintain service records
  • Respond to inquiries or support requests

We do not use your information for unrelated purposes.

Data Protection & Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes:

  • Limiting access to authorized personnel only
  • Handling devices with care and confidentiality
  • Avoiding unnecessary access to personal files

Confidentiality of Your Data

We respect the privacy of your files and personal data:

  • We do not open, copy, or share your files unless necessary for repair
  • We do not store your personal files after service completion
  • We recommend backing up your data before submitting your device

Third-Party Disclosure

We do not sell, trade, or share your personal information with third parties, except:

  • When required by law
  • When necessary to complete a service (with your consent)

Data Retention

We only keep your information for as long as necessary to:

  • Complete your service
  • Maintain records for support or follow-up

After this, your information is securely discarded or anonymized.

Your Responsibility

Before submitting your device, you are encouraged to:

  • Back up important data
  • Remove sensitive or confidential files if possible
  • Log out of personal accounts

Your Rights

You have the right to:

  • Request access to your personal information
  • Ask for corrections if information is inaccurate
  • Request deletion of your data (where applicable)

Updates to This Policy

AEDJAPORT COMPUTERS may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date.